Refund Policy

Last updated: August 2026

At BRC STAR OPC Private Limited, we strive to ensure absolute satisfaction for all our enterprise clients. This Refund Policy outlines the terms under which refunds may be granted for our digital services and solutions.

1. Project Milestone-Based Billing

Our services are typically billed based on project milestones agreed upon before the commencement of work. Payments are collected as milestones are delivered and approved.

2. Refund Eligibility

Refunds may be eligible under the following circumstances:

• If a milestone is not delivered according to the agreed specifications and we are unable to rectify the issues within a reasonable timeframe.
• If the project is cancelled by the client before work on a specific milestone has commenced, the payment for that milestone may be fully refundable.
• For subscription-based services, a prorated refund may be issued if the service is cancelled within the first 14 days of the billing cycle.

3. Non-Refundable Items

The following are generally non-refundable:

• Completed and approved milestones.
• Third-party software licenses or infrastructure costs incurred on behalf of the client.
• Setup fees, consultation fees, and emergency support services.

4. Process for Requesting a Refund

To request a refund, please contact your designated project manager or email us at contact@brcstar.in with your project details and the reason for the refund request. We will review the request and respond within 7 business days.

Approved refunds will be processed via the original payment method within 14 business days.